Reference

Terms & Conditions For Your rc100 Account

rc100 Terms & Conditions set the ground rules for opening, using and closing your account.

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rc100 Terms & Conditions For Your rc100 Account
CONTACT ROUTES

Get Terms Help Beside Account Support

A clear support route matters when a policy question blocks your next account step.

Account Wallet Help Use Account Wallet Help when a login, phone verification or wallet status question relates…
Payment status path For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt…
Policy clarification When a clause needs clarification, quote the sentence and state the account action you…
ACCOUNT CONTROLS

How We Handle Policy And Account Data

Your account records support the checks described in these Terms & Conditions. We use the details needed to verify access, trace wallet status and respond to a policy request, then retain records…

Data handling

We handle account details, phone verification results and payment references for the account actions covered by these Terms & Conditions. A support request should contain only the details needed to identify the issue, such as a reference number and the relevant account contact.

Cookie choices

Cookies and similar device data can help keep a session connected to the correct account and remember security settings. Your browser controls can remove or restrict them, although changing those settings may require another login or affect parts of the account path.

Login security

Keep your password private and use your own device when completing phone verification. If a login looks unfamiliar, contact support promptly with the time and device path involved so we can check the account record under these Terms & Conditions.

Record retention

We retain account, wallet and support records only for account administration, dispute handling and applicable legal requirements. When you ask how a record is used or retained, identify the account contact and the policy point so we can route the request accurately.

Correction requests

You may request a correction to inaccurate account details by contacting support through Account Wallet Help. State the field that needs changing and provide the account contact used for verification; we may ask for an additional check before applying the change.

Access decisions

If access is paused or an account action is declined, support can explain the relevant Terms & Conditions process and any next step available to you. Eligibility depends on local law, and access is considered only where local law permits.

Terms & Conditions Questions Answered

The questions below address the account, data and access points most often raised about rc100 Terms & Conditions. Read the relevant answer before submitting a support request, and include your account contact when a policy question concerns a specific login or wallet record.

You can read the Terms & Conditions on this policy page before completing the account path. The text covers account details, phone verification, wallet activity, support requests and access. Review the displayed version before continuing, especially when your connection is from Indonesia.

Yes. The Terms & Conditions apply to account activity connected with DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account steps. A payment reference may be requested when we check wallet status, ownership or a support question.

You must provide accurate account details and complete phone verification before account access is completed. Keep your login details private and respond to any account check requested through support. Access depends on local law and is available where local law permits.

Send the correction request through Account Wallet Help and identify the field that is wrong. We may ask you to confirm the account contact or complete another check before changing the record. We use the request to update the relevant account data, not unrelated records.

Yes. Contact support with the account contact, the affected action and any reference shown on screen. We can explain the applicable Terms & Conditions process and the next available step. Some details may require verification before we discuss an account-specific decision.

Cookies can keep a session connected to your account and retain security settings on your device. Browser controls can remove or restrict them, but that may require another login. The Terms & Conditions still apply when you return after changing cookie settings.

Use the support route linked near Account Wallet Help and state your account contact, device path and location context. We can explain the access wording and account process. Eligibility depends on local law, so access is considered only where local law permits.