Reference

Legal terms for your rc100 account

Our rc100 Legal page sets out how account access, privacy, cookies and policy requests work before you enter the lobby.

Account termsPrivacy choicesCookie controlsLocal-law access
rc100 Legal terms for your rc100 account
CONTACT ROUTES

Get help with Legal policy questions

A clear contact path matters when a Legal question affects your account, payment record or access request.

Account Wallet Help Use Account Wallet Help for a policy question linked to phone verification, account access…
Payment record request When Legal wording concerns a bank transfer or virtual account entry, send the payment…
Access clarification If you are unsure whether access is available in your location, ask before completing…
DATA PRACTICE

How we handle your Legal requests

Legal work is tied to the account details you submit, the device path you use and the payment record that needs checking.

Account data

We use the account details you provide to connect Legal requests with the correct profile. Phone verification can be part of access, while payment references help identify DANA, OVO, GoPay, QRIS, bank transfer or virtual account records.

Cookie choices

Cookies may support the page state needed to move between Legal text and your account path. Your request can name a cookie concern, the device used and the page affected, so our account help team can assess the issue.

Account security

Keep your phone access and account details private when sending a Legal request. We may use the verified account path to confirm that a request about access, privacy or payment records comes from the account holder.

Record retention

We retain account and payment-related records only as needed for the stated account, policy and request context. A retention question should include the relevant account phone number and record type, such as QRIS or bank transfer.

Policy contact

Account Wallet Help is the practical route for questions about Legal wording, data handling, cookies or account access. Quote the section title and explain the change or clarification you need instead of sending a general request.

Change requests

To request a correction, identify the exact account detail or policy statement and provide the supporting record. For a payment correction, add the rail and receipt reference; for privacy wording, name the relevant Legal section.

Legal answers before account access

These Legal questions cover the points most often checked before an Indonesian account is opened. We address local-law access, phone verification, privacy requests, cookies and payment records so you can decide what to submit and which support path fits your situation. The answers apply to the rc100 policy page and its account flow.

The rc100 Legal page covers account terms, access wording, privacy, cookies, security, record retention and policy requests. It also explains how payment references such as DANA, OVO, GoPay, QRIS, bank transfer and virtual account details may relate to an account request.

Access depends on local law. Check the Legal notice for the location connected to your account before completing the account flow. If the wording is unclear, use Account Wallet Help and state your Indonesian location and the access question you need answered.

Phone verification helps connect an access request with the account holder and reduces confusion when account details or payment records need checking. Complete the stated account step before requesting a change, and keep the verified phone available for account-related contact.

Send the request through Account Wallet Help with your account phone number, the exact detail you believe needs correction and supporting context. If it concerns a payment, include DANA, OVO, GoPay, QRIS, bank transfer or virtual account and the receipt reference.

The Legal terms explain that cookies may support page state during the account and policy paths. For a cookie question, name the device, page and issue you saw through Account Wallet Help so the request can be tied to the relevant account journey.

Records are retained only as needed for the account, policy and request context described in the Legal terms. To ask about a particular record, provide your account phone number, record type and receipt reference where available, then submit it through Account Wallet Help.

Use Account Wallet Help and quote the Legal section you want clarified or changed. Explain whether the request concerns access, privacy, cookies, security or a payment record. We can then route the request using the account details and evidence you provide.